Customer Support

DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.**Responsibilities**:- Identify customer needs and help customers use specific features.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions with customers.- Monitor customer complaints and reach out to provide assistance.- Share feature requests and effective workarounds with team members.- Follow up with customers to ensure their technical issues are resolved.- Gather customer feedback and share it with internal teams.**Requirements**:- Highly proficient in spoken and written English.- Experience as a Customer Support Specialist or similar CS role.- Proficiency using PC and Mac systems and other mobile operating systems.- Knowledge of customer service principles and practices.- Critical thinking skills.- Effective listening skills.- Proactive.- Patience when handling tough cases.- Multi-tasking capabilities.- Excellent communication and problem-solving skills.- Strong organizational skills.Tipo de puesto: Tiempo completoSalario: $10,000.00 - $12,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Días por enfermedad- Programa de referidos- Seguro de gastos médicos mayores- Seguro dental- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaIdioma:- Inglés (Deseable)Lugar de trabajo: Una ubicación