Customer Support

We are looking for a **Customer Support Representative/Marketing Assistant **to join our cloud software company. As part of our team, you will be responsible for providing excellent customer service, resolving inquiries, and supporting marketing initiatives.

**Responsibilities**:

- Provide customer service by investigating and resolving inquiries such as account and user updates, user errors, etc. Perform password resets, brand updates, and account list/ad zone updates.
- Maintain and cleanse Hubspot data, including customer lists and duplicates. Collaborate with the Customer Success team, including assisting with training schedules. Track daily statistics.
- Manage Tier 1 customer service tickets and escalate Tier 2 issues or bugs.

**Requirements**:

- Proven problem-solving and customer service skills.
- 1-3 years of experience in B2B support for SaaS products.
- Excellent customer service and strong writing skills. Strong general computer skills, including proficiency in Google Suite, Hubspot, and Django.
- Excellent communication skills.
- Strong organizational and project management skills, with great attention to detail.

If you are passionate about customer service and marketing, and possess the required skills, we invite you to join our remote team.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- Tu nível de ingles es avanzado?
- Has dado soporte tecnico a alguna empresa de SaasS o Clouds comentame un poco