Customer Support Engineer Analyst

Detalles de la oferta

**Roles and Responsibilities**
- Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on
- premises component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

**Required Qualifications**
- Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with basic experience.
- Able to legally work in Mexico. This position can work remotely within Mexico.
- Effective written and oral communication skills in English and Spanish.

**Desired Characteristics**
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs

At GE Digital, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our customers solve their toughest challenges. By improving the energy ecosystem to be more intelligent and efficient, we're helping create reliable, affordable, and sustainable energy for all.

GE Digital delivers software that:
Reduces emissions & waste today through efficiency insights
Orchestrates a secure, clean energy grid
Accelerates the transition to zero
- and low-carbon energy resources

THE ENERGY TO CHANGE THE WORLD

LI-ES

**Additional Information**:
**Relocation Assistance Provided**:No

LI-Remote - This is a remote position


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

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