Customer Support Engineer

Kaleris is seeking a top-notch Support Engineer in Mexico. You will work from our site in Veracruz or hybrid or remote, and report to the CVS Support manager. You will be part of a global customer support team providing 1st and 2nd Level Support for our Loading Computer MACS3, our Stowage Planning, and Cloud products.
Responsibilities Supporting our customers in using our software and hardware products in EnglishAnalyzing/identifying customer needs and preparing a solution by cooperating with other departmentsConnecting between our customers and our software development groupManaging the case life cycle by using our ticketing toolBuilding and updating our knowledge database for our customers in order to raise quality standards and improve our productsProviding 24/7 support for critical issuesRequirements A degree in Computer Science or similar or Marine Architecture, and knowledge in the maritime environment OR a strong maritime background, paired with good IT skills and a sound knowledge of Microsoft Windows operating systemsA strong customer orientation; good communication skills; natural patience in stressful situations Strong English language skills, both written and spoken Teamwork and team orientation is mandatory Willingness to continuously learn through in-house trainings or self-studiesBenefits & Compensation Competitive compensation packageMedical Insurance Life/AD&D (paid for by Kaleris)Paid Time Off (FlexPTO, parental leave, volunteering time off)Broadband Allowance, IT gadgets AllowanceTuition ReimbursementEmployee Assistance Program Career growth and mentorship
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