Customer Support Engineer-Hermosillo MX page is loaded Customer Support Engineer-Hermosillo MX Apply remote type Remote locations Mexico City, MX time type Full time posted on Posted 30+ Days Ago job requisition id 10658 Why choose us?
When you make the invisible visible, the impossible is possible. Our analytical systems and services help our customers to create a better world. Through chemical, physical and structural analysis of materials, they improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world's biggest companies, universities and research organizations. They value us not only for the power of our solutions, but also for the depth of our expertise, collaboration and integrity.
With over 2200 employees, we serve the world, and we are part of Spectris plc, the world-leading precision measurements group.
Malvern Panalytical. We're big on small. Job Title: Customer Service Engineer. SPECIFIC DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned.
Repair and maintenance of analytical instrumentation
Perform installation of equipment from delivery to sign-off
Respond to customer by telephone within 4 hours to evaluate problem
Perform preventative maintenance per maintenance schedule
Inform appropriate personnel on all problems using escalation procedure
Maintain manuals
Submit electronic paperwork timely and accurately
Maintain excellent communication with Service Manager on all matters
Process parts return and repair in accordance with all policies and guidelines
Keep customers well informed on any open issues
Manage direct account responsibility with minimal supervision
Assist in different areas within the District
Perform all the above duties in accordance with applicable ISO9000 directives and company policy
IMPACT: Major impact on customer satisfaction.
Growth and profitability of preventive and corrective maintenance plans.
Maintains and build upon the professional image of Malvern Panalytical.
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE: Entry Qualifications Bachelor of Science (B.S.) or higher; five years related experience and/or training; or equivalent combination of education and experience. Preferred backgrounds are in general Chemistry, Physics, Mechanical and/or Chemical Engineering.
Strong communications skills – written, oral and presentation.
Valid driver's license.
Skills & Experience Minimum of 5 years of application experience in industrial capital equipment; strong preference given to Analytical Instruments, Remote Sensing equipment, Spectrometers or general instrumentation sales.
Ability to travel up to 80% of the time, both domestically and internationally.
Ability to lift up to 50 lbs
Ability to understand customer needs and how to handle them
Additionally, the employee must have 80% of English language in order to converse via oral and/or writing with other global coworkers attend to international meetings and understand the internal systems.
CORE COMPETENCIES: Communication
Cooperation and Team working
Adaptability
Expertise and Professionalism
Problem Solving/ Analysis
Join our CommunityAbout UsWe are Malvern Panalytical. We're BIG on small.
We are here to unleash the power of very small things, to make big things happen.
Our technologies enable our customers to create a better world. Improving everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy.
We partner with many of the world's biggest companies, universities and research organizations. They value us not only for the power of our solutions, but also for the depth of our expertise, collaboration and integrity.
We are a globally diverse mix of visionary thinkers, creative problem-solvers, and detail-loving geeks. United by knowing that when you can make the invisible visible, you make the impossible possible.
Our ValuesValue beyond measure.
We are a diverse team from all over the world: scientists and engineers. Thinkers and doers. Big picture visionaries and detail-loving geeks. We're all different – though together, we share common values that guide us every day.
Our values help shape our high-performing culture and hold each other to high standards in everything we do.
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