For our North-American locations, we are looking for a highly motivated**,**
**Customer Support Engineer (Network) (m/w/d)**:
**Our Offer**:
- Processing of new customer connections and upgrades with a focus on troubleshooting
- Supporting the Head of Customer Services
- A permanent position with the world's market leader in its sector with short decision-making processes
- 25 days paid vacation and 11 paid Holidays
- Offering a Health care Plan
- An appreciative corporate culture, a team of like-minded experts
- An innovative and international environment
- Extremely friendly and supportive colleagues
- With all of this, great working conditions await you:
**What's important to us**:
- Work experience in Customer Service/Support, ideally in the telco industry
- Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills.
Some knowledge of local data centers and data center' procedures are an advantage
- Some years of work experiences in the industry and possessing high skills in spoken and written communication with customers
- IT studies, in-house training as IT specialist with primary focus on networks or comparable work experience
- Work experience with Ticketing Systems
- Fluency in both Spanish and English is a prerequisite for this position
- Experience in offering practical support, the willingness to undertake shift work, and to participate in a 24x7 on call duty
What is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering
**Contact Person**:
Nathalie Langley- DE-CIX takes the protection of your personal data very seriously and strictly complies with the regulations of the data protection statutes.
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