**Description**:**Gordian Staffing, A New Way of HR**Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.**Get to know our customer**:Our team grew steadily in a competitive marketplace by providing top-notch service, attention to detail, and a willingness to do what it takes for our clients.Over the years, they have added new innovative systems and technology. We've streamlined and simplified the property management process so our associations can thrive. And even as we grew, we still maintain the personal touch and friendly, responsive service we are famous**The Job activities are the following**:Processes heavy phone call volume of customer account inquiries and concernsRespond to written account inquiries and requestsFollow up on billing issuesProcess monthly late charges, interest, late letters and pre-liensAdminister association collection policies for delinquent ownersMonitor delinquent accounts for additional collection activity, up to and including lien preparation and forwarding owner accounts to the attorney.Prepare monthly delinquency reports based on an established scheduleProcess returned itemsProcess account adjustmentsLog returned mailWork with the association's collection attorneysTrack and log owner payments forwarded to a third-party processor - Other duties as assigned.**Schedule**Monday to Friday from 10:00 to 19:00 CST**We offer**:Competitive Salary (According to experience)Remote WorkWork StabilityEquipmentChristmas bonus of 30 days (Aguinaldo)Six vacation days after the first yearIMSSMajor medical insurance since day 1**After the 3-month probation contract, we add**:Minor medical insurance (Clinic may vary according to your city)Food vouchers (10% of the gross salary)Restaurant tickets ($2,000 pesos)Saving fund (8% of the gross salary)**Requirements**:Around 2 to 3 years of experience within a call center in collection or billing campaigns for American customers.Strong communication skills in writing and speaking in English.Abilities to explain customer statements/account ledger to non-financial people.Tech Savvy.Basic Excel.