Customer Support Intern

Customer support internWho We AreThe RoleWhat You'll Do- Meet call volume standards along with other key performance indicators- Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms- Build customer rapport by probing, listening, and offering solutions that resolve customer issues- Provide prompt, accurate, and friendly customer service, ensuring that customers are supported and valued.- Escalate technical support tickets within Salesforce according to urgency.- Use a customer-focused, technical-based review process to educate customers about their transaction.- Engaging in active listening with callers, confirm or clarify information and manage the call following specific technical requirements.- Maintain a strong work ethic with a total commitment to success every day.What You'll Bring- Strong customer focus—dedicated to meeting the expectations and requirements of customers and acts with customer in mind- Basic SQL troubleshooting skills - attentive to the details, ask clarifying questions and help problem solve using the tools and resources provided- Basic Computer Hardware troubleshooting skills- Critical Thinking skills/Big Picture Mindset- Dedication to learn our products inside and out so that you can answer the client questions thoroughly