Are you experienced with SaaS? Are you experienced with technical support? Woztell is the perfect place to build your career in a fast growing SaaS company. As an official WhatsApp Business Solution Provider, we empower clients with the integration of WhatsApp Business API into ERP & CRM systems such as Zoho. Woztell is part of the AlmaWolf Group and has clients spread all over the globe.Our team is young, diverse, international and always hungry for growth. We welcome people in search of a challenge that enjoy working in a multi-cultural, fast-paced environment.**What will you do?**- Solve customer support tickets- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams- Ensure all relevant information about the issue has been documented- Provide suggestions on process improvements by collecting and analyzing metrics- Identify cases that require escalation (either technically or strategically)- Provide recommendations on next steps based on situational analysis- Learn new technologies to help the team explore new solutions to existing problems- Drive technical collaboration & engagement among other teams in the company**Requirements**:- What do we expect from you?_- 2+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions in a team environment- B.S. degree in C.S. (or similar degree) or equivalent experience- Passion for customer experience- Experience with ticketing tools- Language: Spanish and English (native or full professional proficient), ability to work with other cultures- Outstanding communication skills (written and oral)- You are a doer, proactive, and adaptable with the ability to work independently- Comfortable in a fast-paced environment- Comfortable learning new technologies- Comfortable following procedures and best practices- Comfortable dealing with customers via phone, videocalls and remote sessions- Programming experience with NodeJS will be a plus**Benefits**- What do we offer?_- A welcoming team that is open to share and help you grow- The opportunity to execute and implement your own ideas and initiatives- **Schedule**: To be determined- **Salary**: To be determined based on experience and skillTipo de puesto: Tiempo completoHorario:- Turno de 8 horasExperiência:- In a customer facing or customer support role: 2 años (Obligatorio)- B.S. degree in C.S. or similar: 1 año (Obligatorio)- Ticketing tools: 1 año (Obligatorio)Idioma:- Inglés Professional Level (Obligatorio)
