Customer Support Leader

**Customer Support Leader**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As Customer Support Leader you will be responsible for the full strategic planning and operating responsibility for the spare parts organization based in San Luis Potosi, Mexico. In this role, you will coordinate and advise with the customer service organization in U.S. and Canada.

**Your responsibilities**:

- Lead initiatives to enhance customer service Quality and customer experience (QCE).
- Collaborate as an integral part of Customer Support management team, focusing on HR activities such as organization development, new personnel recruitment, training, team building, talent management, and recognition.
- Establish and lead a high-performing customer support team with a diverse skill set to respond to and resolve customer queries in a quick and efficient manner, encourage the team to maintain an accurate record of all customer interactions, and help solve complex issues with the right knowledge and tools.
- Gain knowledge about the company's products/ services to assist the customer service team to resolve any escalations.
- SOX, price controls, PO audits and approvals to strengthen financial reporting standards, including safeguarding data, logging electronic records for auditing, and proving compliance.
- Daily and Monthly Backlog, Sales and Revenue Reports.
- Annual Price Update and everyday pricing of new parts.
- Engage in occasional international travel as required.

**Your background**:

- Bachelor's Degree completed.
- 3+ years of experience in Customer Service area.
- Fluent English is needed.
- Availability to travel and valid visa and passport is desirable.
- Experience in quality and / or process improvement.
- Leadership experience with ability to manage and motivate a team.
- Ability to build and maintain customer and partner relationships.
- Experience developing internal relationships, including global networking.
- SAP and Salesforce experience.

**More about us**: