Customer Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our Philippines team is growing and we're looking for Customer Service Representatives to join us.Position Summary:If you're a problem solver and have ease in connecting with customers, this is the role for you! You exceed their expectations with your guidance, knowledge, and real passion for technology.You're enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues, but also provide an incredible customer experience. Communication Skills:You are strong in spoken and written English (at least C1)Minimum 1 year professional customer service experience o equivalent customer facing roleExperience supporting customers via e-mail, and/or chatPassion for customer service and ownership of the customer experience including comprehensive issue resolutionAble to effectively tailor communication and style to different audiencesAble to self manage and work independently in a fast-paced, constantly changing environmentOrganized and detail-oriented, able to recognize patternsThrives on a team where expertise is shared and feedback is welcomedSolution and satisfaction driven, being able to discern when to provide compensationPlus, but not required:Knowledge of Office 360Experience with Zendesk, ServiceDesk or FreshdeskAble to meet minimum typing speed of 40 WPM while chatting with customersInterested in ecommerce with possible previous experience in leading ecommerce clientsWork Environment:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times. #J-18808-Ljbffr