-About the Customer Support Team--:
Are you empathic, patient, ael passionate about communication
- Can you easily put yourself in our clients
- shoes
- Then there's a plar you in our Customer Support team We-re the link that connects both our Development and Sales departments to clients so we'lly involved in the technical and commercial sides of the business. Simply put:
software, social media, and CX management play a huge part in our everyday lives.As part of our international team, you will have the opportunity to work with colleaguom Sydney all the way to Sao Paulom New York to Singapore and be part of an ever-growimily. You will be supported in your career by a team of professionals dedicated to your development.-Job Summary--:
The Customer Support Representative is a valued member of the Global Customer Support Team to help us provide exceptional technical assistance and maintain outstanding relationships with our Confidencial customers worldwide. As a part of the team, you will be responsibr overseeing daily support inquiries to ensure we meet the support needs of our clients and maintain a high level of customer satisfaction.-You-ll Do Here--:
Daily handling of customer inquiries with promllow up Ensure customer satisfaction and provide professional customer support Work with our Engineering team to help troubleshoot escalated issuom customers and owning interactions to resolution Working accordillowing time schedule:
4pm-8pm EDT / 3pm-7pm CDT or pm-am CET-- You-ll Bring to Us--:
Previous customer-facing Importante empresa (preferably technical/IT client support) Ability to read, write and speak in Spanish required and additional Portuguese preferred. (Any other language would be a big advantage) Ability to deliver technical information in a customer-centric way Ability to multitask, prioritize and work independently Excellent organization skills with strong attention to detail Preferred Skills Understanding of CRM and call center industry practices Understanding APIs and SaaS technology-- We Offer--:
Internationast paced and rapidly growing environment Chance to work with the world-s biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust aexibility Opportunir professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas There-s more as well Speak with us nd out all details