.**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Let's start with the facts. In the past year, our team has grown 4 times in size across the globe and increased company revenue exponentially. That's not by coincidence. People are our single greatest commodity, which is why we are careful who is let into our world of Helpers. We are currently in search of a **Customer Support Representative - Chat, Phone Support** to push the boundaries and join our team of hard-working, driven individuals. If you value hard work, driving change, and contributing to something greater than yourself, check out the details below and apply!**Position Overview**:The Customer Support Representative - Chat, Phone Support role is responsible for customer interaction and communication, through support ticketing, live chat, and telephone, to resolve user issues in an efficient and timely manner. This role will utilize established workflow processes for proper user issue resolution and will follow best practices for providing an optimal customer experience.**Primary Job Responsibilities / Essential Functions**:- Respond in a professional manner to customer concerns via phone, chat, and ticketing based software- Strong time management and prioritization skills- Excellent problem solving and troubleshooting skills to determine proper issue resolution- Effective written and verbal communication skills- Attention to detail and dedication to the customer service experience- Ability to quickly learn and employ new and existing workflows as business needs evolve- Checks customers orders on Magento- Checks Lead time with Manufacturers- Good phone/chat communication (English)- Displays a positive attitude- Good team player and has willingness to learn- Other tasks as necessary**Job Requirements & Qualifications, skills, and abilities**:- Must have experience working in customer support environment- Demonstrated ability to create and communicate customer support best practices- Must have an excellent customer service- Can articulate and formulate decisions- Excellent judgment and decision making- Excellent written and verbal communication**Work Environment**:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times