.**About Us**It's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.**What is this role about?**:A **Customer Service Representative** is responsible for providing excellent customer service and support to clients. They serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.**What awaits you in this role**:- Answer corporate telephone- Close event and orders at the end of each month- Transfer event orders- Booking bonuses- Answer product questions and concerns- Place replacement product orders- Process returns- Contact USPS about missing packages- Contact clients about duplicate orders- Transfer client accounts and orders upon request- Assign orders based on Unconfirmed Advocate Report- Confirm missing or incorrect order information with clients & advocates- Dispersing manual adjustments on all affected Advocate accounts (on client order) to reflect the proper amount of volume received- Compiling daily report to make manual adjustments on order without names to ensure ShipStation properly batches orders- Issuing and tracking Award credits- Manage incoming inquiries from the Advocate community; responsible for providing prompt and accurate responses via all communication methods- Responsible for documenting and following up with all Client and Advocate leads- Works collaboratively with Advocate Admin Associate to complete projects as required and assigned- Resolves commission disputes by manual calculation and submits to our client's Support Senior Manager for approval- Ensures new Advocates are effectively prepared to start; responsible for educating new Advocates on technical aspects of the role (i.E. back-office navigation, compensation plan knowledge)- Works with Advocate Admin Associate on the completion of Advocate Renewals- Responsible for comp/replacement orders to be disseminated to the field"**What we are looking for**:- Excellent communication skills- C1 English Proficiency- Empathy and patience- Problem-solving abilities- Time management skills.- Computer literacy- Teamwork and collaboration- Adaptability and flexibility- Multilingual skills
