External DescriptionIn Omron México we are looking for our next customer support representative with residence in Guadalajara.
SUMMARY: Effectively resolve Customer Service case inquiries from beginning to closing in a considered, accurate and timely manner in accordance with documented processes and procedures.
Type of cases to include RESPONSIBILITIES: Entry of purchase orders in JDE, update, status, shipping problems and subsequent invoicing (Re-invoicing).Supplier management (diagnosis of devices and coordination of shipments)Responsible for verifying that the prices are updated in the system.Sense of urgency in processing orders.Carry out the research of customer claims and proceed accordingly to the situationEffective communication with internal and external customers (in person, phone, email).Interact with Omron staff, as needed, to provide a high level of support.Write well-thought-out responses for a variety of requests.Answer questions about pricing and product availability.Contribute to the continuous learning and success of your team and the company by sharing knowledge through mentoring, collaboration and documentation assistance.
EDUCATION:Bachelor's Degree in Business Administration or related.
PROFESSIONAL EXPERIENCE: 3 years of experience as a Customer Service Representative.
Technical knowledge of the sector or products.
Advanced knowledge of MS Office.
Advanced JDE/SAP knowledge.
Strong skills in Excel and PPT.
LANGUAGE:Conversational English (70%) "Omron is an Equal Opportunity Employer.
We provide equal employment opportunities to all employees and job applicants regardless of their race, religion, gender, age, disability, social status, ethnic origin, immigration status, opinions, sexual preferences, marital status, pregnancy, or any other factor that goes against human dignity, in accordance with the Mexican Federal Labor Law.
In addition to complying with the requirements of the Mexican Federal Labor Law, we adhere to applicable state and local laws governing non-discrimination.
Omron is committed to not discriminating against any individual, whether within its facilities or in any other location where employees perform their duties, including remote work and other employment-related situations.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training."
