Customer Support Representative

**Join our family and be part of OMRON**We are looking for our next Customer support representative:Position SummaryEffectively resolve Customer Service case inquiries from beginning to closing in a considered, accurate and timely manner in accordance with documented processes and procedures. Type of cases to include**ESSENTIAL DUTIES AND RESPONSIBILITIES**Include the following.- Entry of purchase orders in JDE, update, status, shipping problems and subsequent invoicing (Re-invoicing).- Supplier management (diagnosis of devices and coordination of shipments)- Responsible for verifying that the prices are updated in the system.- Sense of urgency in processing orders.- Carry out the research of customer claims and proceed accordingly to the situation- Interact with Omron staff, as needed, to provide a high level of support.- Write well-thought-out responses for a variety of requests.- Answer questions about pricing and product availability.- Contribute to the continuous learning and success of your team and the company by sharing knowledge through mentoring, collaboration and documentation assistance.**Requirements**:**Education**: Bachelor's Degree in Business Administration or related.**Professional Experience**:3 years of experience as a Customer Service Representative.- Technical knowledge of the sector or products.- Advanced knowledge of MS Office.- Advanced JDE/SAP knowledge.- Strong skills in Excel and PPT.**Language**:English 80%**COMPETENCIES**:**READING AND WRITING SKILLS****MATHEMATICAL SKILLS****REASONING ABILITY****COMPUTER SKILLS****STRATEGIC PLANNING SKILLS****PHYSICAL DEMANDS