Customer Support Representative

OUR COMPANY IS THE A LEADING ONLINE MARKETING AND COMMUNICATION SOFTWARE SERVICE.
WE HELP LOCAL BUSINESSES THRIVE IN THE INTERNET ECONOMY USING EMAIL COMMUNICATIONS, TEXT MESSAGING AND ONLINE SERVICES.
WE COMBINE AN AWARD WINNING COMMUNICATIONS PLATFORM WITH BEST-IN-CLASS REPUTATION AND NETWORKING TOOLS INTO ONE POWERFUL WEB-BASED APPLICATION THAT SEAMLESSLY INTEGRATES WITH EXISTING WORKFLOW SYSTEMS TO HELP BUSINESSES BUILD A STRONG ONLINE REPUTATION AND LEVERAGE LOCAL NETWORK MARKETING.
AS A CUSTOMER SUCCESS SPECIALIST, YOU WILL BE RESPONSIBLE FOR THE OVERALL HEALTH AND RETENTION OF OUR ACCOUNTS.
**YOU WILL BE EXPECTED TO**:

- ONBOARD NEW CUSTOMERS.
- MONITOR HEALTH AND PROACTIVELY REACH OUT TO ACCOUNTS BASED ON GAINSIGHT TRIGGERS.
- SCHEDULE AND COMPLETE QUARTERLY/ANNUAL BUSINESS REVIEWS.
- HAVE SAVE/PRE-CANCEL CONVERSATIONS.
- CONDUCT RENEWAL CONVERSATIONS WITH ACCOUNTS AT RISK.
- FUNNEL REFERRALS TO SALES.
**SKILLS**:

- STRONG ORAL AND WRITTEN COMMUNICATION SKILLS.
- CONSULTATIVE APPROACH TO ACCOUNT MANAGEMENT.
- DEEP CUSTOMER EMPATHY.
- CUSTOMER EXPERIENCE CHAMPION.
- EXCEPTIONAL DEMANDFORCE PRODUCT KNOWLEDGE.
- ABILITY TO HAVE DIFFICULT CONVERSATIONS WITH CUSTOMERS.
- UNDERSTANDING OF COMPETITIVE LANDSCAPE.
**REQUIREMENTS**:

- EXPERIENCE IN CUSTOMER SERVICE ROLES ARE A PLUS..
- KNOWLEDGE OF SALESFORCE CRM A PLUS.
**Salary**: $14,950.00 per month

**Experience**:

- Customer Support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)