.**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Position Overview**:As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed.**Primary Responsibilities**:- Check to ensure that appropriate changes were made to resolve customers' problems.- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.- Resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.- Refer unresolved customer grievances to designated departments for further investigation.- Determine charges for services requested, collect deposits or payments, or arrange for billing.- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.- Order tests that could determine the causes of product malfunctions.- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.- Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.- Review insurance policy terms to determine whether a particular loss is covered by insurance.- Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.- Maintain Service contracts by scheduling service appointments with customers.- Schedule and coordinate all service/emergency calls as calls are received.- Respond to all messages left overnight.- ** Maintain service contracts by scheduling service appointments with customer.**:- Schedule and coordinate all service/emergency calls.- Respond to all messages left overnight.- Other duties as assigned.**Qualifications**:- 6 plus months of experience in customer service-related field.- Microsoft Office skills- Communication, Written - Ability to communicate in writing clearly and concisely.- Communication, Oral - Ability to communicate effectively with others using the spoken word.- Accountability - Ability to accept responsibility and account for his/her actions