.As a customer service enthusiast based in Mexico, you will recognize that our shops network is the cornerstone of our business and is the key to our ongoing growth and success.
With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey.
As the driving force in building shop loyalty and growing our existing shop base, you'll deliver effective relationship-based customer service in support of the department.
You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth.
Liaise between shops and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our shop base.
Through it all, your ability to form a trusted bond, listen attentively, and respond to shop inquiries will make you the critical touchpoint between Shopmonkey and our valued shops.Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.
This is a long-term contract positionYou Will Have The Opportunity To:Learn all about the Shopmonkey product suite and automotive industryUse a relationship-based approach, deliver best-in-class service to our shopsThoroughly and efficiently gather Shop information, access and fulfill shop needs, educate the shop where applicable to prevent the need for future contacts, and document interactions through contact trackingRespond to shop complaints and service-related inquiries professionally and compassionately.
Work with the Customer Support Management team to successfully address escalated shop concerns.Effectively manage workload, maintain assigned schedule, and attendance standards.Professionally handle incoming requests from shops and ensure that issues are resolved both promptly and thoroughly