**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.
We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
Our modern offices are **pet-friendly** and we provide different amenities such as casual attire, and free beverages. Some of our **benefits** are health club membership, exercise plan, nutritional plan or home medical services.
As a **customer support Representative **you will analyze, interpret data, and provide logistics information to aid cost-effective, efficient, timely, and high-quality logistics solutions.
**Some of your responsibilities are but are not limited to**:
- Assist customers with payment-related queries, transactions, and troubleshooting. Ensure seamless processing and resolution of payment issues to enhance user experience.
- Respond efficiently and effectively to customer questions, concerns, and feedback. Offer clear and concise explanations, instructions, and solutions to ensure customer satisfaction and retention.
- Collaborate with team members to create comprehensive reports and analyses.
- Oversee the driver check-in process to facilitate smooth operations and timely service delivery
**Requirements**:
**What would help you succeed**:
- Believe and love what you do.
- Detail-oriented and result oriented.
- Independent and proactive.
- Stable, reliable and responsible.
**Minimum requirements**:
- **Studies**:Bachelor's degree related to business Administration, or Logistics related.
- **Experience**: At least six months of experience working in customer service, or logistics related.
- **Language**: Excellent English skills. B2+ or higher is preferred.
**Perks**:
- **Schedule**:Monday to Friday 8:00 am to 6:00 pm **We work by the American Calendar.**:
- **Contract**: Indefinite term contract
- **Places: On site Wework Mitikah**:
- **Salary**: 15000 MXN
**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
