Customer Support Representative (Online Games)

Customer Service Representative (phone and email)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our Philippines team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.Position Summary:As a Customer Support Representative, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.Primary Responsibilities:Providing customer support through phone and email.Providing proper documentation on customer interactions or incidences.Attend social media including but not limited to Twitter, Instagram, Facebook, and Linked Stream.General operations and administrative tasks.Qualifications:Must be at least 18 years of age.Must be able to work full time, 40 hrs per week.Must be able to work on a rotating schedule and weekends/holidays.Good English communication skills both written and verbal.Experience with a ticketing system, preferably Hubspot.A high-level technical ability is preferred.Supporting a web-based SaaS application is a plus.#J-18808-Ljbffr