Customer Support Representative - Phone

.**About Us**It's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.**What is this role about?**:Our **Customer Service Representative** will serve as the first point of contact to customers and must be focused on providing excellent customer experience at all times. In addition, this person must have confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, and have the ability to determine when inquiries should be escalated