About Us:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Position Overview:In the role of a Customer Service Representative, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience. Primary Responsibilities:Become an expert on the product, knowing all the specifics of its functioning.Provide first-level support to customers via email and/or chat in a timely and professional manner.Responding to customer needs.Ensuring customer requests are handled in an appropriate and timely manner.Provide cutting-edge service in a friendly, confident and knowledgeable manner.Utilize various Helpware and client-based tools and applications for customer support.Fully dedicated to a 40 hour work week with shifting schedules.Other related tasks assigned by managers of the Clients and/or HelpwareQualifications:Soft SkillsProactive and Empathetic approach; PatienceEmotional intelligenceResiliencyProblem-solving skills; Customer orientation and ability to adapt/respond to different types of characters; Ability to multitask, prioritize, and manage time effectively.Hard SkillsBasic computer skillsExcellent verbal and/or written knowledge of the required languageEducation.High school diploma or equivalentWork Experience1+ year of experience in any customer service areaTechnical SkillsExperience working with CRM, any ticket system is preferred#J-18808-Ljbffr