Printful is one of the world's leading printing, warehousing, and fulfillment companies—and we're among the fastest-growing companies in the US. We help people follow their passions and turn ideas into brands and products. Since opening in 2013, over 300K+ customers have trusted us to bring their goals to life. We've since printed 50M+ items and grown into a team of 1,800+ employees worldwide.At Printful, we strive for quality in all we do. That's why our **Customer Support Team** has an in-depth knowledge of our company products and programs to help our customers succeed. We're looking for a motivated **Customer Support Representative** to join our team and guide the customer experience with Printful.Your daily tasks will include:- Giving customers a positive impression of Printful by providing prompt, accurate, kind, and responsive replies- Supporting our customers on a variety of issues that includes managing their orders, setting up their stores and ecommerce platforms, understanding our tools, and promoting their businesses- Representing Printful values and communication style in all customer interactions- Providing customers with any needed follow-up details, documentation, or confirmation- Working closely with team members and other departments to make sure customer issues are resolved timely and thoroughly- Compiling statistics and preparing reports for the Customer Support Team management to measure individual and overall team successWhat you'll bring:- High school diploma or GED equivalent- 1-2 years of previous experience in online customer support- A track record of meeting goals and quotas- A genuine interest in IT and ecommerce- Familiarity with customer relationship management (CRM) systems and practicesIn this role, we'll expect you to:- Have strong communication and active listening skills- Strive to learn and grow professionally- Have a positive working attitude- Remain cool and collected while corresponding with customers- Have a customer-centered approach to problem-solving- Work well with mínimal supervision- Multi-task, prioritize, and manage your time efficiently- Be adaptable to different situationsWhat we offer:- The convenience of working remotely- Personal and professional development opportunities- A fun and engaging position in a fast-paced environmentPrintful is growing. Come grow with us!If you think you'd excel in this role, send us your resume!Interested, but don't think this is the right fit for you? Feel free to share it with friends and check out other open positions at Printful. We're always looking for creative and driven minds to join our ever-growing team!Pay: $5,250.00 per weekAbility to commute/relocate:- Tijuana, B.C.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Customer Service: 1 year (preferred)**Language**:- English (required)
