**About Us**It's simple, we prosper by putting people ahead of profits.
Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing.
We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.
In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.
Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?
****What awaits you in this role**:- Identify customer issues and collaborate with the team to find practical solutions.- Take ownership of customer cases, ensuring end-to-end resolution.- Provide service to our client's global customer base in multiple languages.- Take ownership of customer issues, solve problems, and handle cases from start to finish.- Work collaboratively with the our client's team.- Attend regular meetings with team members and managers.- Participate in projects as assigned.
**What we are looking for**:- Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.- Communication: Excellent verbal and written communication skills with colleagues and customers.- Empathy: Genuine care for customers' needs and a passion for helping others.- Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement.- Collaboration: Strong team player who understands the importance of working together for success.- Language Proficiency: Impeccable written and spoken English, along with proficiency in Spanish.
**What we offer**:- Law Benefits- Social Security (IMSS)- 12 Vacations Days after First Year- Vacation Bonus (Prima Vacacional)- Christmas Bonus (Aguinaldo)- Sunday Bonus (Prima Dominical)- Food Vouchers- Health Insurance- Excellent Work Environment- Opportunities for Growth- On Staff Psychologist and Nutritionist- Convenient Partnerships for Food and _More!_**Our Client's Background**Our client is one of the largest independent music streaming platforms in the world.AVISO DE PRIVACIDAD