Customer Support Representative (Temp) at JibJabYou will interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Assists with complaints, errors, account questions, troubleshooting, billing, refunds, cancellations, and other queries.
This is a Temporary position (2-3 months).
ResponsibilitiesDeal directly with customers via emailProfessionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughlyEscalate customer's issues to Customer Support Management to find solutions and resolve mattersForward escalated issues to supervisorsThoroughly and effectively gather customer information, access and fulfill customer needs, and educate the customer where applicable to prevent the need for future contactsAdvise on company information, and assist customers in the use of the website and mobile applicationsProvide quality service and support in a variety of areas, including, but not limited to: billing, refunds, cancellations, troubleshooting, feedback, etcMaintain a balance between company policy and customer benefit in decision makingHandle issues in the best interest of both the customer and the companyOther duties as assignedRequirements1-3 years experience in web-based customer service preferredProficiency in reading, writing, and speaking EnglishHigh School diploma or equivalentKnowledge of customer services ethics, principles, and proceduresProficiency in administrative and documentation proceduresTyping speed of 50 WPMKnowledge of Zendesk or other web-based CRM (customer relationship management) softwareMicrosoft Office SuiteGoogle Docs and Google SheetsMAC OSAbility to confidently navigate the internetBasic troubleshooting skillsBenefits and compensationTemporary contractCompetitive salary and comprehensive benefits.100% of salary registered at IMSS (as it should be).About JibJabJibJab is a digital media company dedicated to making funny things worth sharing. We've been pioneering online entertainment production and distribution since 1999. From political satires like the 2004 smash hit This Land to offbeat eCards and personalized Starring You! videos, our insanely audacious goal is to make billions of people happy. Our company consists of the best artists, comedians, writers, musicians, performers, technologists and business people. We produce world-class original entertainment on the Internet.
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