Customer Support Representative (Tier-1)

Job description Position : Customer Support Representative (Tier-1) Responsibilities :   Offer customer support via email, chat or phone as level 1 personnel and face of the company Resolving customer complaints brought to your attention Bring your strategies and ideas to keep customers engaged and engrossed Learn from others and develop yourself as a customer service professional Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team Requirements : Basic knowledge of technology/computer skills for ticket management, use of CRMs   Knowledge of tools like JIRA, Zendesk etc.
is a 'good to have' Pro-activeness with a go-getter attitude Self-starter and Punctual Team-player Excellent interpersonal and written and oral English communication skills Knowledge of mediation and conflict resolution techniques is preferable Should be comfortable with long calls all day Note : Guadalajara(Mexico) job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premises India position is for Indian nationals only and it's a remote job offer Work timings are subject to change as per the roster Training would be provided for the product/platform.