Customer Support Representative (Tier-1)

Job descriptionPosition: Customer Support Representative (Tier-1)Responsibilities :Offer customer support via email, chat or phone as level 1 personnel and face of the companyResolving customer complaints brought to your attentionBring your strategies and ideas to keep customers engaged and engrossedLearn from others and develop yourself as a customer service professionalManage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D teamRequirements :Basic knowledge of technology/computer skills for ticket management, use of CRMsKnowledge of tools like JIRA, Zendesk etc.
is a 'good to have'Pro-activeness with a go-getter attitudeSelf-starter and PunctualTeam-playerExcellent interpersonal and written and oral English communication skillsKnowledge of mediation and conflict resolution techniques is preferableShould be comfortable with long calls all dayNote :Guadalajara(Mexico) job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premisesWork timings are subject to change as per the rosterTraining would be provided for the product/platform.#J-18808-Ljbffr