Customer Support Representative Us Travel Tech..

**About the company**:**RoverPass **is a startup focusing on the campground and RV park industry.They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business. We are a small team and require a hands-on and hungry approach**About the position**:The **customer support representative** position is in charge of monitoring our support queue and ensuring that the customer support team is answering customer questions in a timely manner.In addition to monitoring the queue, the support representative will also work on side projects from** internal process creation to proactive outreach** to accounts to playing a big part in rolling out new features and **getting our accounts up to speed**. You will also work with our product team to improve both our product and our **customer service** knowledge base so that customers can help themselves solve their own problems. As a small team, we all wear many hats, so if you are looking for a position that allows you to see into many different parts of a business, this is the role for you!**Responsibilities**:- Become a master of the RoverPass Platform- Assist campgrounds in using our platform successfully and more!**It can be a great match if you are**:- Proactive and ambitious with an entrepreneurial spirit- Flexible and adaptable- Convey compassion with customers of all mindsets and attitudes- Comfortable with inbound and outbound phone correspondence- Ability to multitask- Fluent English- Always open to feedback, learning and helping other team members- Tech savvy- Excellent Time Management- Team player**This position is currently remote with possibility to work remotely full time!****This is what we offer**:- Competitive medical coverage with optional dental and vision- Generous PTO policies- A mission oriented culture with fun people to work with.