Customer Support/Soft Collections Representative

**Job Overview**:We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team.The Agent plays a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances.**Responsibilities**:- Contacting Debtors:_- Initiate contact with debtors through phone calls.- Conversational english and comprehension is required.- Clearly communicate the nature of the debt and establish a cooperative dialogue.- Negotiating Payment Plans:_- Assess the financial situation of debtors and negotiate realistic and achievable payment plans.- Provide information on alternative payment options to facilitate debt resolution.- Documentation and Reporting:_- Maintain accurate and detailed records of all communication with debtors.- Generate reports on collections activities, outstanding balances, and progress towards collection goals.- Compliance:_- Ensure compliance with relevant laws and regulations governing debt collection practices.- Follow ethical and legal standards in all interactions with debtors.- Customer Service:_- Address debtor inquiries and concerns in a professional and courteous manner.- Provide assistance and guidance to help debtors understand their financial obligations.**Qualifications**:- High school diploma or equivalent; college degree is a plus.- Proven experience as a customer service agent.- Some understanding of debt collections is preferred.- Experience with SAP, or other CRMs is a Plus.- Excellent negotiation and communication skills.- Ability to work independently and as part of a team.- Proficient in using collection softwareS and or Microsoft Office Suite.**Skills**:- Strong interpersonal and communication skills.- Persuasion and negotiation skills.- Detail-oriented with strong organizational abilities.- Ability to work under pressure and meet targets.- Problem-solving and decision-making skills.**Benefits**:- Competitive salary and performance-based incentives.- Professional development opportunities.Tipo de puesto: Tiempo completoSalario: $10,000.00 - $11,000.00 al mesHorario:- Diurno- Lunes a viernes- Turno de 8 horas- Turno matutinoPrestaciones:- Bebidas gratisLugar de trabajo: Empleo presencial