Customer Support Specialist - Americas

**What you will be doing**:- Support all users of the platform before, during, and after their event- Run regular webinars for event organizers and exhibitors- Help the event team create content for attendees, exhibitors and organizers- Provide online and/or onsite support for events throughout their duration- Be the voice of users to improve the product**Your profile**:- High level of English and any other language will be appreciated!- Prior experience in customer service, support, or project management- Experienced and/or interested in tech and events- Excellent interpersonal skills- Collaborative with the ability to work autonomously- Service oriented & empathetic toward clients- Startup mindset - ready to learn, adapt, & initiate quickly- Passionate, proactive, and involved- Optimistic & calm when under pressure