.Customer Support Specialist - Client: Insurance TechnologyDepartment: Boutique ClientEmployment Type: FreelanceLocation: LatAm - MexicoReporting To: Client via MagicCompensation: $5.00 / hourDescriptionAbout the Client: An innovative insurance services provider specializing in protection against accidental damage and theft of personal belongings.
They have revolutionized the industry by offering modern, simple, and affordable device protection options.
Their unique approach includes phone-only plans for all consumer devices, ensuring customers have access to comprehensive protection benefits tailored to their needs.
A fast-growing insurtech company trusted by major brands including Upwork, Chime, and Swappa, they are known for their exceptional customer service and quick claim resolution.Why this role exists: We are seeking a detail-oriented Customer Support Specialist to manage customer inquiries and process claims while maintaining high service standards.
This role is vital for ensuring customer satisfaction through efficient communication and accurate claims processing.
The position requires someone who can handle both customer-facing responsibilities and backend administrative tasks with equal proficiency.The Impact you'll make:Customer Support ManagementHandle customer inquiries via chat and emailProvide timely and accurate responsesMaintain professional communication standardsDocument customer interactionsSuggest process improvementsClaims ProcessingReview and process insurance claimsVerify receipts and documentationProcess claim payouts accuratelyTrack claims statusMaintain detailed recordsAdministrative TasksManage partner inbox communicationsPerform basic spreadsheet workTrack inventory and itemsUpdate documentationSupport process optimizationSystem ManagementWork across multiple platforms (Slack, G Suite)Use claims management toolsHandle payment processing systemsMaintain organized digital workspacesEnsure accurate data entrySkills, Knowledge and Expertise:Required ExperienceAt least 1 year experience in a customer support roleExcellent written and verbal communication skillsPrior experience in chat support or similar customer service roleFlexibility to work various shifts, including Saturdays and SundaysReliable internet connection with a backup optionProficiency in using multiple software tools and platforms simultaneouslyWFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Exceptional attention to detailStrong written communicationMulti-tasking abilitiesProblem-solving skillsProcess improvement mindsetTechnical adaptabilityCustomer service orientationYou should apply if..