**Job Summary**
The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well as ensure proper billing of invoices. Additional responsibilities of this role include providing both sales and customer support by checking inventory and providing necessary documents, as well as preparing quotations and communicating with customers.
**Key Responsibilities**
- Establishes and maintains the customer order management system
- Receives orders and conducts pre-audits to ensure order accuracy
- Sends back orders/contracts as necessary
- Tracks order status and signature confirmation to ensure timely delivery
- Coordinates delivery of orders
- Verifies invoices and arranges billing to expedite receipt of payment
- Provides sales support and completes tasks such as inventory checks, quotation and customer reception as needed
- Performs other customer support related tasks as required
- Travels as assigned; annual travel to China required
**Experience and Qualifications**
- Bachelors' degree in International Trade, Marketing, Business or similar field preferred
- Relevant experience in fields such as foreign trade or import-export companies preferred
- Excellent verbal and written communication skills, proficient in the English language
- Maintains composure under pressure in a fast-paced work environment
- Proven time management, problem-solving and organizational abilities
**Our Culture of Collaboration & Personal Growth**
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
