**Who we are**
Great Places to work 2022
DearDoc provides top doctors with a suite of technology and marketing tools to ensure communication between patients and doctors is a more accessible, modern and seamless experience.
Currently serving over 3,600+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture.
Truly we have a LOT of fun.
We've been doing this since 2019 and we'd like to think we're pretty good at it.
We are always looking for people who will make us better.
***RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**
**Location**: Remote
**Salary**:22,500 MXN per month
**Benefits**:
- Unlimited PTO
- 11 Paid Holidays
- Annual Week off For the Holidays
- $150/ month USD stipend towards health insurance
**Essential Functions & Responsibilities**:
- Deliver satisfying customer experiences with professionalism and enthusiasm.
- Manage communications across various channels.
- Function as the customer-product team liaison, escalating complex cases efficiently.
- Accurately document all case-related information in the support system.
- Provide timely updates to customers and stakeholders.
- Identify and report on customer pain point trends.
- Guide customers to the most fitting support options.
- Lead the support for healthcare providers integrating EHR/EMR with our CRM platform.
- Collaborate with clients to customize integration processes to their needs.
- Resolve integration issues such as data syncing and mapping.
- Maintain expertise in CRM features and their interaction with EHR/EMR systems.
- Proactively monitor and improve the performance of integrated systems.
**Skills & Background**:
- Bilingual proficiency in English and Spanish (written and oral).
- Strong empathy and emotional intelligence in customer interactions.
- Effective multitasking, organization, and time management skills.
- Dynamic and logical thinker.
- Team-oriented with relationship-building skills.
- Constructive conflict resolution and customer recovery ability.
- Positive, polite, confident, and customer satisfaction driven.
- Adaptable to change and resilient.
- Technical support background, with EHR/EMR specialization preferred.
- Detail-oriented with the capacity to manage multiple tasks and projects.
- Knowledgeable in operating systems including Windows, Linux, and Mac.
DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
All employment is decided on the basis of qualifications, merit, and business needs.
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Who We Are
Great Places to work 2020