Customer Support Specialist

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
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The Customer Support Representative provides customer service to US Process Automation Division business.
Engage internal customers and drive efficient services in various administrative areas like quote creation and order entry.
**This position reports to**:
Local Product Group Manager

**Your responsibilities**:

- Performs order accuracy through preparation of quotes and orders within BOL and SAP.
- Ensures relevant processes, policies and procedures are correctly implemented and makes suggestions for continuous improvements.
- Oversees the delivery of services by external providers in line with SLAs (Service Level Agreements) for supported business units and report any shortcomings and areas for improvement.
**Your background**:

- Associates degree or Bachelor's degree.
- 2+ years of experience in customer service/order entry or a related field required.
- MS Office experience preferred.
- Previous experience in SAP and Salesforce (or similar CRM).
- Fluent in Spanish & English.
- Call center and/or chat customer services experince.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- Knowledge of principles and practices in customer service.
**More about us**: