Customer Support Specialist

We are looking for a dynamic **Customer Support Specialist,** who has proven experience performing a wide variety of telephone service transactions and providing member service within the call center environment, to provide customer assistance.**About you**:You are a resource for identifying and resolving member service issues and enhancing the member experience by providing distinctive quality service.Teamwork: Your ability to foster and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.Language: Bilingual (English and Spanish)**Qualifications**:- High school diploma or GED (might be unfinished)- Excellent verbal and communication skills, B1H/B2 English proficiency- Basic PC keyboarding skills: basic Microsoft Office (Outlook, Word, Excel) experience required- Call Center Experience not needed but preferable, min 1-year experience in Customer Service, 6 months experience in baking/finance tech industry- Schedule availability**Salary & Benefits**:- Base salary up to $16,800- Up to $3,000 Performance Bonus- $2,000 Training Bonus- 2 Days off- Food coupons- Life medical insurance- Permanent placement position / Direct hireTipo de puesto: Tiempo completoSalario: $16,800.00 - $19,800.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Estacionamiento de la empresa- Programa de referidos- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de puntualidadPuede trasladarse/mudarse:- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Customer Service: 1 año (Obligatorio)- Call Center: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Una ubicación