Customer Support Specialist

DescripciónJob Title:(6204) Customer Support SpecialistLocation:San Pedro, NL.Start:ASAPLength:PermanentResponsibilities: - Act rst contact regarding incident and problem management (technical) while effectively managing the customer's expectations- Contact customer on issues and concerns regarding any assigned service order and work to resolve any challenges customer may have to the customer's satisfaction- Monitor, update, review and/or close incidents in service management queue daily or as needed- Reports Incidents with limited guidance and escalates in a timely mannerto initiate Tier 2 Support- Able to remotely resolve basic technical issues, provide guidance and implement solutior our customers.- Ensure a high level of support through all available tools- Create and provide technical documentation, training documents, and technical training- Encourage knowledge transfer to colleagues- Continuous and independent improvement of knowledge and Importante empresa- Exercises good judgment within defined procedures and practices to determine appropriate action- May perform other duties as assigned (training, dispatching, service order review, customer meetings)- May participate in On-Call or After-Hours Support program