Customer Support Specialist

Descripción

Job Title:
(6204) Customer Support Specialist

Location:
San Pedro, NL.
Start:
ASAP

Length:
Permanent

Responsibilities:
- Act rst contact regarding incident and problem management (technical) while effectively managing the customer's expectations

- Contact customer on issues and concerns regarding any assigned service order and work to resolve any challenges customer may have to the customer's satisfaction

- Monitor, update, review and/or close incidents in service management queue daily or as needed

- Reports Incidents with limited guidance and escalates in a timely manner

to initiate Tier 2 Support

- Able to remotely resolve basic technical issues, provide guidance and implement solutior our customers.
- Ensure a high level of support through all available tools

- Create and provide technical documentation, training documents, and technical training

- Encourage knowledge transfer to colleagues

- Continuous and independent improvement of knowledge and Importante empresa

- Exercises good judgment within defined procedures and practices to determine appropriate action

- May perform other duties as assigned (training, dispatching, service order review, customer meetings)

- May participate in On-Call or After-Hours Support program