Customer Support Specialist

**_Want to be part of a high level company? _**
**At MedTrainer we are looking for our next Customer Support Specialist to be part of our team!**

**Company Description**

MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Credentialing and Compliance Management.

**Profile requirements**:

- 1 - 2 years of Customer service or support experience.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

**Essential technologies and/or tools**:

- Google Suite
- Microsoft Office
- Jira

**Main responsibilities**:

- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls

**We Offer**
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance