Customer Support Specialist

**Country**:
Mexico
**Location**:
LOC5003: Carrier - Plant C, Carretera a García Km.
1.3, Parque STIVA, Santa Catarina, 66350 Mexico
- Management, Analysis and leads plan for annual Market Feedback Analysis
- Responsible for the development of standardized processes for customer reports and communication
- Management customer service tools
- Analysis OTD per customer
- Monitoring critical orders from priority list
- Conference calls with main customers
- Management Complete delivery projects, job sites, nat account
- Cancellation Policy
- Order entry
- Responsible for the development of indicators that enable visibility to short and long-term market trends and demand.
- Works with product development leaders and sales and marketing teams to develop appropriate allocation
- Responsible for tracking appropriate metrics to drive results and continuous improvement.
- Responsible for the development of processes and plans to improve customer satisfaction

**Carrier is An Equal **Opportunity/Affirmative** Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**

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