Customer Support Specialist

**Tasks**- Ensure the highest levels of customer satisfaction- Make system change requests (ex., Rename extension, change phone routes)- Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets- Enable system integrations for customers- Conduct remote diagnostics and troubleshooting- Resolve or Escalate customer requests/issues promptly- Review, Analyze, and Evaluate trends on common system issues and communicate these to the company**Requirements**:- Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities- Exceptional customer service skillset- Strong ability to multitask, prioritize tasks, and effectively manage time- Skill in handling incoming and outgoing support calls- Proficient in conflict resolution, with the ability to sympathize and empathize with customers- Technical expertise in network equipment, business phones, and basic software usage- Outstanding capacity to navigate and resolve intricate issuesPetvisor is dedicated to providing mobile-enabled technologies to pet parents and pet care professionals. Petvisor operates in 2 major regional divisions under PetDesk (North America) and Vestoria (Europe, Middle East, Africa, and Asia, Pacific).