**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**:
About Upfluence
Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.
Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris.
Upfluence is looking for a solution-focused thinker who puts the customer first and goes the extra mile to meet their needs. You are the advocate for the customer, and your main focus is to make them feel heard and have their concerns attended to.
**Responsibilities**:
- Listening to customers' concerns and troubleshooting issues
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer concerns/requests
- Reviewing customer accounts and transactions while resolving issues
- Receiving orders, calculating charges, and processing payments
- Monitoring customer satisfaction levels
- Escalating cases managers when necessary
- Communicate with other teams on product feedback and process improvements.
The person we are looking for
- Proficient in English required
- Flexible schedule for service U.S based clients
- Great communication abilities, including written and verbal communication
- Patience, empathy, and professionalism
- Good problem-solving and decision-making capabilities
- Understanding of Technology/Internet
- Experience providing Tech support for a tech company preferred
- Effective time management, prioritization, and multitasking skills
- Ability to work in a team setting
- In-depth understanding of the company's products or services
- Flexible schedule to service U.S and French-based clients
What we have to offer
- Clear career path and growth potential
- A diverse and international team
- Generous PTO & Company holidays
- An entrepreneurial environment with room for growth
- This is a hybrid position working directly with our French and US teams
Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Publicidad
**Habilidades**:
- english
- saas
- customer support
- customer success