.Customer Support SpecialistCustomer Support SpecialistApplyRemote Type: HybridLocations: Mexico City, MXTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: JR1203Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology and enriched by human intelligence, we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, enables customers' decisions through real-time analytics, consultancy, events, and thought leadership.Wood Mackenzie ValuesInclusive – we succeed togetherTrusting – we choose to trust each otherCustomer committed – we put customers at the heart of our decisionsFuture Focused – we accelerate changeCurious – we turn knowledge into actionAbout the RoleThe Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue and supporting the company's growth via customer experience. Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, or define the customer experience strategy.Wood Mackenzie is looking for a Customer Support Specialist at an exciting time for our fast-evolving global Customer Support team. You will be at the nexus of customers, products, and technology at Wood Mackenzie, helping internal and external stakeholders to understand, utilize, and fully realize the capabilities of the product suite. The person that fills this role must be an effective communicator, highly organized, and self-motivated. As a Customer Support Specialist, you will be required to use your customer-focused, detail-oriented skillset to analyze stakeholder needs and difficulties while offering the best solutions that cover a wide variety of opportunities.Main ResponsibilitiesDeliver quality phone, email & webchat support to all Wood Mackenzie customers and internal stakeholders in a timely manner.Be a liaison between customers and the Customer Organisation, and IT, to communicate and troubleshoot technical issues.Ensure accurate and timely recording of information in Salesforce CRM system. Be the voice of the customer and advocate for them.Provide customer-specific services on our platforms which help customers optimize the value of our software, data, and analytical solutions.Support product and role configuration tasks during implementation engagements, and management of ongoing user level entitlement.Provide support for the Customer Organization, strategic sourcing, and category management projects, and other ad-hoc projects.About You and How You Can Excel in the RoleYou will have:Fluent English, both written and verbal.Basic work experience in a customer-facing role.At least 2 years in a corporate environment.Strong time management skills and multi-tasking abilities.Excellent communication skills (listening, writing, and verbal)