Customer Support Specialist (Guadalajara, Mexico)

Job SummaryThe Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well as ensure proper billing of invoices. Additional responsibilities of this role include providing both sales and customer support by checking inventory and providing necessary documents, as well as preparing quotations and communicating with customers.Key ResponsibilitiesEstablishes and maintains the customer order management systemReceives orders and conducts pre-audits to ensure order accuracySends back orders/contracts as necessaryTracks order status and signature confirmation to ensure timely deliveryCoordinates delivery of ordersVerifies invoices and arranges billing to expedite receipt of paymentProvides sales support and completes tasks such as inventory checks, quotation and customer reception as neededPerforms other customer support related tasks as requiredTravels as assigned; annual travel to China requiredExperience and QualificationsBachelors' degree in International Trade, Marketing, Business or similar field preferredRelevant experience in fields such as foreign trade or import-export companies preferredExcellent verbal and written communication skills, proficient in the English languageMaintains composure under pressure in a fast-paced work environmentProven time management, problem-solving and organizational abilities#J-18808-Ljbffr