Customer Support Specialist I - Digital Brokerage

This role in our Monterrey center of excellence is an appointments expert. The team is responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved process efficiency and/or carrier or customer experience improvement.- Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes- Empowered participation in the development, implementation, and automation of critical business processes- Build and schedule loads in our systems- Provide top-tier customer service and schedule all appointments in a timely manner- Support fast-paced, centralized operational account operations- Process improvement- Process improvement- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes- Empowered participation in the development, implementation, and automation of critical business processes- Other responsibilities as assignedBasic requirements- 12 months work experience with customer interaction and communication- Excellent English language skills - verbal and written- Bachelor's degree - in progress or complete