Customer Support Specialist I

**ABOUT THE ROLE**

Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.

**WHAT THE CANDIDATE WILL DO**
- Use TMS to process shipment entries and actively lead timely performance/automation objectives
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.

**BASIC QUALIFICATIONS**
- High school diploma or GED equivalent
- 0-1 years of experience, entry level

**PREFERRED QUALIFICATIONS**
- Customer Service background
- Service-related industry experience
- Knowledge of the freight industry
- Basic proficiency with Microsoft Office Suite