Customer Support Specialist I

Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Build and schedule loads in our systems
- Provide top-tier customer service and schedule all appointments in a timely manner
- Support fast-paced, centralized operational account operations
- Process improvement
- Process improvement
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Other responsibilities as assigned

Basic qualifications
- 12 months work experience with customer interaction and communication
- Excellent English language skills - verbal and written
- Bachelor's degree complete

**Skills**: Required
- Customer Service

Preferred
- Microsoft Outlook
- Bilingual English/Spanish

**Behaviors**: Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility