Customer Support Specialist I

ABOUT THE ROLEUber Freight is looking for experienced customer service professionals with a background in transportation management, supply chain, and/or logistics. Our specialists will manage transportation functions to ensure daily contact with carriers, receivers, and shippers to obtain updates status of pickup and delivery appointments of tendered loads; continuously monitoringfreight to ensure on-time pickup and delivery of freight, will be responsible for notifying involved parties of any service failure while maintaining customer satisfaction.ESSENTIAL FUNCTIONS AND TASKS- Constant monitoring of account search to ensure all loads are updated with the latest information available to the carrier with as much attention to detail as possible.- Communicates issues clearly with operational team members and takes required action to achieve positive outcomes.- Maintains in-depth knowledge of client's expectations and builds rapport with customers.- Ensures risk management for human error by working with undivided attention.KNOWLEDGE AND EXPERTISE- English proficient, both written and spoken.- Recognizes the importance of prioritizing, and works proactively to achieve both customer and his/her organizational goals.- Ability to anticipate and resolve problems using root cause analysis to prevent a recurrence.- Transportation knowledge including US geography, and military times.SKILLS- Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers).- Excellent people skills, communication skills, and organizational skills are critical to success- Strong customer service skills.- The ability to work in a team environment.- Strong multitasking skills.- Strong sense of urgency and capable of working under pressure.- Advanced communicational skills, builds reports.- Forward-thinking, ability to envision and implement new concepts/strategies.EDUCATION- Bachelor's degree or equivalent in Administration, Business, or related.- One year of experience or more in logistics.