ABOUT THE ROLE
Uber Freight is looking for experienced customer service professionals with a background in transportation management, supply chain, and/or logistics.
Our specialists will manage transportation functions to ensure daily contact with carriers, receivers, and shippers to obtain updates status of pickup and delivery appointments of tendered loads; continuously monitoring freight to ensure on-time pickup and delivery of freight, will be responsible for notifying involved parties of any service failure while maintaining customer satisfaction.
ESSENTIAL FUNCTIONS AND TASKS
- Constant monitoring of account search to ensure all loads are updated with the latest information available to the carrier with as much attention to detail as possible.
- Communicates issues clearly with operational team members and takes required action to achieve positive outcomes.
- Maintains in-depth knowledge of client's expectations and builds rapport with customers.
- Ensures risk management for human error by working with undivided attention.
KNOWLEDGE AND EXPERTISE
- English proficient, both written and spoken.
- Recognizes the importance of prioritizing, and works proactively to achieve both customer and his/her organizational goals.
- Ability to anticipate and resolve problems using root cause analysis to prevent a recurrence.
- Transportation knowledge including US geography, and military times.
SKILLS
- Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers).
- Excellent people skills, communication skills, and organizational skills are critical to success
- Strong customer service skills.
- The ability to work in a team environment.
- Strong multitasking skills.
- Strong sense of urgency and capable of working under pressure.
- Advanced communicational skills, builds reports.
- Forward-thinking, ability to envision and implement new concepts/strategies.
EDUCATION
- Bachelor's degree or equivalent in Administration, Business, or related.
- One year of experience or more in logistics.