Customer Support Specialist I

**About** the Role**

Customer Support Specialist I is a key contributor to our Transportation Management division.
The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.
- Use TMS to process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g.
loaded pick-up, delivery, empty, etc.
- Set up new Receivers, vendors, and supplier's locations
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Correspond with customer and carrier regarding detention and other accessorial information
- Set up new customer and vendor users on the TMS
- Acquire solid understanding of customer business practices and workflow

**Basic Qualifications**
- High school diploma or GED equivalent
- 0-1 years of experience, Entry level

**Preferred Qualifications**
- Customer Service background
- Service-related industry experience
- Knowledge of the freight industry
- Basic proficiency with Microsoft Office Suite
- Fluent English, must be able to read, write and speak clearly in English.
**About Uber Freight